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Shopping FAQ's
30 Day Money Back Guarantee

 
Corporate & Government Purchasing (P) Cards Accepted
 
Is my privacy information protected?
Are there any charges if I cancel my order?
Will I receive an invoice or other proof of purchase?
What if I am not satisfied with my purchase?
What happens to the items in my shopping cart if I visit another web site?
How are the shipping charges calculated?
How will my order be shipped?
When will my order be shipped?
What payment methods are available?
Is my privacy protected?
Absolutely. Please refer to our Privacy Policy for information.

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Are there any charges if I cancel my order?
You may cancel your order at any time prior to shipment without charge.

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Will I receive an invoice or other proof of purchase?
An invoice is included with all shipments having the same billing and shipping surname. If the surnames are different, a packing list, excluding prices, is included with the shipment, and an invoice is sent to the billing party.

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What if I am not satisfied with my purchase?
All standard products include our 30 Day Money Back Guarantee.

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What happens to items in my shopping cart if I leave your website?
The items in your shopping cart and your IP address are retained and automatically deleted after 24 hours, unless you return within that time and submit a purchase. This allows you to leave our web site and return within 24 hours without losing your shopping cart information, provided that you log on from the same IP address. Note that your IP address may be different for each new session with some online services. If you use a service like this and leave our web site, you must return during the same session to retain your shopping cart information.

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How will my order be shipped?
Please click here for shipping options. 

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When will my order be shipped and what payment methods are accepted?
An acknowledgement will be sent via e-mail within 1 business day confirming our receipt of your order and the scheduled shipping date. Most items are in stock, and the majority of orders are shipped 1- 2 business days after receipt of payment.

Orders paid by U.S. bank check, US or international bank $US money order or cashiers check and wire transfers (T/T) paid in advance require 2 business days for processing after payment is received. US dollar Letters of Credit (L/C) confirmed by a US bank and payable on demand upon proof of shipment (invoice and bill of lading or airway bill) are also accepted.

You will be contacted if your shipment is delayed for any reason.

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What payment methods are available?
American Express/Optima, Carte Blanche, Diners Club, Discover/Novus, JCB, MasterCard, Union Pay and Visa credit cards and PayPal.
 

 

 

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